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Questions regarding the support of ComfortSQL |
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- Which types of support are available?
- How do I get support for my software?
- How much does the support service cost?
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Which types of support are available? |
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mediareif offers 3 levels of support:
Support-Level 1: Technical FAIR LIMIT SUPPORT for ComfortSQL Query-, Developer- and Crypto- Editions invariably takes place via e-mail for the duration of one year after purchase. |
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Support-Level 2: This class of support for ComfortSQL Query-, Developer- and Crypto- Editions includes support via telephone (10 a.m. – 4 p.m.) or email for one year after purchase.
Support-Level 3: Service contract for db projects |
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How do I get support for my software? |
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Technical support takes place according to the support level ordered, provided you are registered with us.
In the Customer Care Centre you will find the password-protected area "Support query" where you can ask technical questions concerning the products. |
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If you are a support level 2 customer you can simply call us or send us an email.
We will respond to your request on average within 2 working days for support level 1 or within 1 working day for support level 2. |
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How much does the support service cost? |
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Support-Level 1: FAIR LIMIT SUPPORT is free for one year from the date of purchase.
We however reserve the right to charge you for over-extensive use of our technical support after prior notification. |
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Support-Level 2: The price for this support class depends on the DBMS you are using. For prices please consult our range of products listed under the menu item "order".
Support-Level 3: For questions about service contract please contact us. |
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